Legrand's CSR strategy is based on a high level of interaction with its stakeholders. The aim is to pay attention to their expectations in order to provide an appropriate response day to day through dialogue and shared progress.
Interacting with stakeholders to betteradress their expectations
Interacting for better action
The interaction between Legrand and its stakeholders is based on the Group's historic involvement with players in the electrical sector. It relies on its culture of social dialogue and discussion with local communities.
Legrand aims to maintain close relationships with all of its stakeholders. The Group maintains up-to-date detailed mapping of its main stakeholders. This approach consists of identifying their expectations, defining the responses that Legrand can offer, and putting mechanisms for dialogue in place and defining areas for improvement. In 2017, the Group therefore launched a major international survey of all stakeholders to more precisely pinpoint their expectations.
Identifying the stakeholders
Legrand has identified the Group's eight most important CSR stakeholders worldwide. They include customers, employees and unions, suppliers and subcontractors, the scientific, business sector, and educational communities, the financial community, shareholders, civil society, and finally NGOs and associations with links to Legrand.
Materiality test: prioritising the issues
By cross-referencing the expectations of the stakeholders and the strategic objectives of the Group, Legrand is able to identify, prioritise, and structure the CSR issues in terms of which ones it needs to focus on as a priority. That is the purpose of the materiality test that has been done every year since 2013. This test is structured around the central questions of the ISO 26000 standard on corporate social responsibility. It leads to the materiality matrix of Legrand's CSR issues.
Consultation on an international scale
With a view to developing the 2019-2021 CSR roadmap, during the first half of 2017, Legrand organised a materiality assessment aimed at all its stakeholders. Widely shared and validated by the different governance bodies of the Group, this consultation, the first on this scale for Legrand, enabled us to rank and prioritise CSR issues for the 2019-2021 roadmap.
3 684 stakeholders mobilised
10 key issues identified